Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
ForgeWear.com reserves the right to charge a handling fee on all returned products.
NOTE: Before you ship anything back to us, please inform us of the shipping method and cost you plan to use - we might want to offer you a better way. Once we agreed on optimal shipping method we will reimburse you based on the shipping receipt.
1. All products must be returned in their original condition.
Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to let our Customer Service team first (email us at firstname.lastname@example.org)
2. Mis-shipped products:
For mis-shipped items (item shipped was not the item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.
Returning for replacement and refund
1. Quality Issues:
We will be responsible for an exchange or refund if there are any product quality problems within 30 days of the Customer receiving the item. For period of the 10 year warranty (counted from the order date), customers can have any faulty products exchanged for new ones, with no refund option.
Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product or offer a refund.
2. Non-Quality Issues:
If a customer returns a product within 7 days of receiving it, for non-quality reasons, we will offer a full refund on the product cost, but the shipping cost (both ways) will be covered by the Customer.
Returned products should be in brand new condition with original packaging. If any accessory or the original item is lost during the process of returning, we will deduct the price of the lost item from any refund.
Canceled orders (Before Processing)
If an order is canceled before it is processed for shipping, there will be no costs incurred.
Wrong Item Delivered
After confirming the wrong item has been sent, we will exchange your item or fully refund the item and pay for shipping both ways.